Privacy Rights (Australia & New Zealand)

If you are located in Australia or New Zealand, you may have rights regarding your personal information under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020. Please use the options below to exercise your rights.


Access or download my data

You can request access to the personal information we hold about you, including account details and order history. Where reasonable and practicable, we will provide access in the format you request.

Response time:

New Zealand: We will respond as soon as reasonably practicable and generally within 20 working days (unless extended as permitted by law).

Australia: We will respond within a reasonable period.


Correct my information

If you believe the personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you can request a correction.


Delete my data / Close my account

You may request deletion of your account and personal information. We will process this request where possible, subject to legal and operational requirements.

Important: We may retain certain information where required by law (for example, tax or transaction records) or for fraud prevention. In Australia, we are also required to take reasonable steps to destroy or de-identify personal information once it is no longer needed, subject to exceptions.


Your privacy choices

Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.


Direct marketing & preferences

You can request that we stop using your personal information for direct marketing. You can unsubscribe at any time using the "Unsubscribe" link in our emails. You can also contact us at admin@duuduu.com.au to opt out.


Contact information

For questions about your privacy rights or to lodge a complaint, please contact:

Email: admin@duuduu.com.au

Address: St Georges Terrace, Unit 25/108, 6004 Perth Western Australia, Australia


Complaints

If you believe your privacy rights have been violated, you can lodge a complaint with your national authority:

Australia: Office of the Australian Information Commissioner (OAIC)

New Zealand: Office of the Privacy Commissioner (OPC)

It began with a simple, loving phrase from childhood –"time to go duuduu"– a tender call from our parents that meant it was time to drift into dreamland. This phrase, filled with warmth and care, inspired us to create a brand that embodies comfort, love, and the blissful promise of a good night's sleep.

"We're not just crafting mattresses; we're reigniting cherished memories and creating new ones with the promise of a great night's sleep."

Elaine, Founder

Experience the DuuDuu difference

We have you and the planet in mind.

  • It's naturally hypoallergenic, anti-dust mite, durable, long-lasting, helps pressure relief, environmentally friendly and reduced motion transfer.

  • When you purchase FSC-labelled products, you’re helping forests, and the people that rely on them. The FSC label is the world’s most trusted mark for sustainable forestry, and we're certified.

  • Rest easy with products that are guaranteed to be free of any hazardous chemicals, ensuring a healthy living environment without any foul odours or harmful emissions.